Qantas Assure
 
 
Worldwide Emergency Assistance
QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week and 365 days a year. The QBE Assist team has full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency:
  • assessing and monitoring your condition after an accident or illness;
  • providing medical repatriation, if required;
  • making payment of hospital and medical bills;
  • assisting with rescheduling of travel arrangements, replacement of lost passports or travel documents;
  • providing advice and contact details for airline or local embassy in the event of lost tickets, passports or travel documents, or provide contact details for bank/credit card provider to assist with arrangements for emergency transfer of funds;
  • in case of an emergency, providing a message service for travellers so they can keep in touch with their family, employer or travel agent back home.
Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.
 
To contact QBE Assist
In the event of an accident, illness or emergency mishap during your trip, please contact our emergency assistance team, QBE Assist. If you require an ambulance - call local services in the country where you are immediately.
 
Telephone (from overseas)
Refer to the list of toll free numbers or call +61 3 8523 2800
Fax
+61 3 8523 2815
 
If you are overseas, these numbers are free from a landline (calls from your mobile will be at your cost):
 
Country
Australia
Austria
Brazil
Canada
China North
China South
Fiji
France
Germany
Greece
Telephone
1300 555 019
0800 291 702
0800 891 8401
1800 665 3870
10800 611 0133
10800 361 0151
00800 2149
0800 90 5097
0800 181 7694
00800 6112 6195
Country Hong Kong
India
Indonesia
Ireland
Israel
Italy
Japan
Malaysia
Netherlands
New Zealand
Telephone 800 933 877
0008 006 101119
001 803 61 683
1800 552 636
180 945 6589
800 875 100
00531 616 441
1800 800 428
08000 226 742
0800 441 678
Country Philippines
Singapore
South Africa
Spain
Sweden
Switzerland
Thailand
Turkey
United Kingdom
United States
Telephone 1800 1611 0045
800 6161 051
0800 99 3514
900 996 167
0200 214 612
0800 838 533
001 800 611 2885
00800 6190 3627
0800 899 813
1800 765 8631
 
For non-urgent travel insurance enquiries
If you need to change your travel plans and update your policy or you have a non-urgent enquiry please contact our Customer Service team during business hours.
 
Telephone (local)
1300 555 017
Telephone (from overseas)
+61 3 8523 2777