Information for Travellers

QBE Travel Insurance - QBE Australia
Important advice for Policyholders
Volcanic Eruption Mt Agung, Bali [PDF] 6th February 2019
Air NZ Strike [PDF] 13th December 2018
Volcanic Eruption Mt Agung, Bali [PDF] 22nd November 2017 (Updated 29th June 2018)
Potential Volcanic Eruption Mt Agung, Bali [PDF] 20th September 2017 (Updated 20th November 2017)
Hurricane Irma [PDF] 11th September 2017 (Updated 12th September 2017)
New Zealand Cyclone Cook [PDF] 13th April 2017
New Zealand Earthquake [PDF] 14th November 2016
(Updated 22nd November 2016)
New Mount Rinjani volcano eruption [PDF] 4th October 2016
Hurricane Madeline & Hurricane Lester [PDF] 2nd September 2016
Mount Rinjani volcano eruption [PDF] 5th August 2016
Australian Department of Immigration and Border Protection Strikes [PDF] 30th March 2016
Brussels Bombings [PDF] 23rd March 2016
Zika virus outbreak [PDF] 3rd February 2016
Mount Rinjani volcano [PDF] 4th December 2015
Paris Attacks [PDF] 14th November 2015
(Updated 15th November 2015)
Rinjani volcano eruption & ash cloud [PDF] 5th November 2015
(Updated 27 November 2015)
Bali Volcano Ash [PDF] 10th July 2015
(Updated 13 August 2015)
Calbuco Volcano Eruptions, Chile [PDF] 24th April 2015
Cyclone Pam, Vanuatu [PDF] 16th March 2015
Ebola Virus, West Africa [PDF] 22 August 2014
(Updated 16 October 2014)
Hurricane Iselle and Tropical Storm Julio, Hawaiian Islands [PDF] 8 August 2014
Malaysian Airlines Crash, Ukraine [PDF] 18 July 2014
Air Traffic Controllers Strike, France [PDF] 24 June 2014
Volcanic Ash Cloud, Indonesia [PDF] 3 June 2014
Military coup in Thailand [PDF] 23 May 2014
Ukraine Political Unrest [PDF] 12 May 2014
Cyclone Ita, QLD [PDF] 11 April 2014
Avian Flu, China [PDF] 20 March 2014
Bangkok Political Protests [PDF] 16 January 2014
(Updated 21 May 2014)
Ash Cloud, Bali [PDF] 14 February 2014
Winter Storms, USA [PDF] 6 February 2014
Severe Rainstorm, Fiji [PDF] 31 January 2014
Civil Unrest, Egypt [PDF] 15 August 2013
Civil Unrest, Egypt [PDF] 08 July 2013
Flooding, Central Europe [PDF] 13 June 2013
Air Traffic Controller strike, France [PDF] 13 June 2013
Severe flooding, Southern Queensland and Northern NSW [PDF] 29 January 2013
Cyclone Evan, Fiji and South Pacific [PDF] 17 December 2012
Mt Tongariro Volcanic Eruption, NZ [PDF] 22 November 2012
USA Hurricane Sandy [PDF] 29 October 2012
Fiji Floods [PDF] 30 March 2012
Air Australia [PDF]17 February 2012
Severe Flooding, Fiji [PDF]24 January 2012
Christchurch Earthquake, New Zealand [PDF]23 December 2011
Qantas Grounding [PDF]31 October 2011
Volcanic Ash Cloud, Chile [PDF]17 October 2011
Severe Flooding, Thailand [PDF]10 October 2011 (updated 28 October 2011)
Qantas Strike [PDF]15 September 2011 (updated 27 October 2011)
Volcanic Ash Cloud, Chile [PDF]15 June 2011
Volcano, Iceland [PDF]23 May 2011
Severe Flooding, Thailand [PDF]31 March 2011
Earthquake and Tsunami, Japan [PDF]11 March 2011 (updated 15 and 21 March 2011)
Earthquake, New Zealand [PDF]22 February 2011 (updated 23 February and 4 March 2011)
USA Severe Weather Disruption [PDF]2 February 2011
Cyclone Yasi, Queensland [PDF]2 February 2011
Civil Unrest, Egypt [PDF]31 January 2011 (updated 2, 4, 9, 11, 14 February 2011)
Queensland Catastrophe, NSW & Victorian Floods [PDF]12 January 2011 (updated 17 January 2011)
Queensland & NSW Floods [PDF]10 January 2011

Useful tips

Before you travel

  • Take your Certificate of Insurance and our emergency and medical assistance information with you on your trip.
  • Place your travel insurance policy, Certificate of Insurance, passport details and credit card numbers in a safe place.
  • Keep an additional copy of your travel documents and itinerary in a separate place to the originals and leave a copy with someone back home.
  • Pack a change of clothes and toiletries in your hand luggage, in case your bags are delayed or lost.
  • Subscribe to to receive up to date travel advice.

While you are travelling

  • Always carry your travel documents and passport with you.
  • Always have our emergency assistance contact details with you.
  • Never leave luggage unattended. Always ensure your valuables are in a safe and secure place.
  • In the event that something should go wrong and you want to make a claim, please ensure you obtain a copy of any medical, police or airline reports, the contact details of any treating doctor or hospital you attend, and keep any receipts for payments or purchases in support of your claim.

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